The Customer Service Desk at the Intermodal Transportation Center at 1 Columbus Ave in Pittsfield is currently closed while BRTA reorganizes its customer service program
Keolis is in the process of onboarding employees who will take a more direct role in assisting riders in the field as part of the new customer service program. During this transition, riders should continue to contact BRTA Customer Service at 1-800-292-BRTA or 413-499-2782.
For those who want to learn how to use the bus service, BRTA offers FREE travel training for individuals, groups, students, passengers with disabilities, and seniors. We teach you how to travel independently throughout Berkshire County. Learn more about BRTA Travel Training here